Geeks and Shrinks

May 9, 2008

The service in customer service

Filed under: Customer dialog, Reputation — Tags: , , — rvenkate @ 10:09 am

Consumerist explains why it’s now completely impossible to sell a laptop on Ebay. Not only was the experience of the seller negative, but the customer service experience was clearly not a two-way dialog – how would anyone with the power to effect change obtain the information that things are not working, without the bad publicity first?

In the first 170 comments, there isn’t any response from an Ebay representative, either, and this is a site with an Alexa rank of 5,480. A reference to the story is in WSJ buzz links as well, so it’s likely to get more traffic.

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